Universal Complaint Dept

I do wish that people who say they will be there on Tuesday would at least make it by Wednesday; or say, directly, "I can't do that because...". And yet I find myself guilty of the same thing, sadly. It seems to be the norm for craftsmen, electricians, plumbers, and the guy who was supposed to repair your chimney a month ago.

Perhaps it's the inability to say no, the desire to be liked (no one likes to be refused, after all), or the fear that if I refuse to deliver what I can't, then they won't call me back for another job.
sigh.